Privacy Policy

Famba ("we", "us") is a peer-to-peer car-rental marketplace being built for Zimbabwe. This policy explains what information we collect, why, and how we protect it. We've written it in plain language on purpose.

1. What we collect

• Waitlist details you give us: your name, phone/WhatsApp number, email (optional), city, preferred contact channel and, for car owners, your car's make, model and year.
• Usage information: how you arrived (campaign/UTM tags) and anonymous product analytics, so we know which channels and features work.
• Device storage: we use your browser's local storage to remember demo preferences (like saved cars and currency). This stays on your device.
• Error reports: if something breaks, the app may send us a technical error message (never your personal details) so we can fix it.
• Pick-up searches: when you type an address or place into the pick-up box, that text is sent to Photon (an OpenStreetMap address-lookup service) to turn it into a map point. If you tap "use my current location", your browser asks your permission first, and only then are your coordinates used: on your device to sort cars by distance, and sent to the same service to name the street you're on.

2. What we do NOT collect (yet)

During this pre-launch phase we do not collect payments, ID documents, driver's licences, or location tracking data. Your location is never stored on our servers and never tracked in the background: it is read only at the moment you tap "use my current location", and it stays on your device apart from the single lookup described above. When the marketplace launches, verification documents and trip data will be collected under an updated version of this policy, which we'll publish before it applies.

3. How we use your information

• To contact you about the launch on the channel you chose (WhatsApp, SMS or email). That's the whole point of the waitlist.
• To understand demand (e.g. how many owners in Harare vs Victoria Falls) and plan the pilot.
• To demonstrate real interest to launch partners (insurers, investors), only ever as aggregate numbers (e.g. "142 owners on the list"), never your personal details.
• We will never sell your personal information.

4. Where your data lives

Waitlist data is stored securely with Supabase (database hosted in the EU, London region) with access controls that prevent public reads. The website is served by Cloudflare. Both providers process data under their own security and privacy commitments. Pick-up address lookups are handled by Photon (komoot), which receives the search text and nothing that identifies you or your account.

5. Sharing

We don't share your personal data with anyone today. At launch, limited data will be shared only as needed to run the service (e.g. identity-verification, insurance and vehicle-recovery partners), and this policy will be updated first.

6. Your choices

• Leave the waitlist / delete your data: message us any time and we'll remove your entry.
• Correct your details: same, just ask.
• We send launch-related messages only; no spam, and any marketing will include an opt-out.

7. Contact

Questions or requests: hello@famba.co.zw (interim: via the WhatsApp number on our site).

8. Changes

We'll update this page as Famba moves from waitlist to live marketplace, and material changes will be flagged clearly. Continued use after an update means you accept the revised policy.